Question 1

How does Hudumiwa work?

Accepted Answer

You open the app, describe what's going on, and get matched with the nearest available license-verified doctor or clinician. You connect by video, voice, or chat — no appointment booking, no waiting room.

Question 2

Is Hudumiwa available at night?

Accepted Answer

Yes. Hudumiwa is built for day-or-night access — that's the whole point. Verified doctors are available whenever you need one.

Question 3

How much does a consultation cost?

Accepted Answer

You pay only for the consultation you have — no subscriptions, no hidden fees. Payment is currently supported via Mobile Money, with Family Wallet and Insurance Pay coming soon.

Question 4

How do I know a doctor is actually qualified?

Accepted Answer

Every practitioner on Hudumiwa has their license verified with the relevant medical council (KMPDC for doctors and dentists, the Clinical Officers Council for clinical officers) before they're allowed to practice on the platform.

Question 5

Is my consultation private?

Accepted Answer

Yes. Consultations and records are encrypted and never shared.

Question 6

Can I get a prescription through Hudumiwa?

Accepted Answer

Yes — when a doctor prescribes medication, it's issued digitally through the app.

Question 7

Does Hudumiwa offer in-person visits, or only virtual?

Accepted Answer

Right now, all consultations happen virtually — by video, voice, or chat. In-person visits with Hudumiwa-network doctors are coming soon.

Question 8

Is Hudumiwa an emergency service?

Accepted Answer

No. Hudumiwa is not a substitute for emergency care. In a life-threatening situation, go to the nearest hospital or call emergency services immediately.

Question 9

Where is Hudumiwa available?

Accepted Answer

Hudumiwa currently operates in Kenya.

Question 10

How do I download Hudumiwa?

Accepted Answer

Hudumiwa is available on the Google Play Store and Apple App Store.

How can we help?

Email

Phone

Location

Frequently asked questions